Refund & Return Policy

Last Updated: August 31, 2026

At Halloween Costumes, we want you to feel confident when shopping with us. If you need to return an eligible item, our Refund & Return Policy explains the requirements, process, and conditions that apply.

Please review this policy before requesting a return.

1. 7-Day Return Window

You may request a return within 7 days of receiving your order.

To be eligible for a return, you should contact us within this 7-day period. Return requests submitted after 7 days may not be accepted.

We recommend contacting us as soon as possible if you believe an item needs to be returned.

Return Conditions

To qualify for a standard return, the item should be:

• Unworn and unused

• In its original condition

• Returned with its original packaging and tags where applicable

• Free from damage, stains, odors, or signs of use

• Returned within the applicable 7-day return period

Items that do not meet these conditions may be ineligible for a refund.

Sale Items

Sale items are not eligible for return or refund.

Please carefully review product information before purchasing a sale item, as all sale purchases are considered final.

Damaged or Defective Items

If you receive an item that arrives damaged or defective, please contact us as soon as possible.

To help us review the issue, we may ask you to provide:

• Your order number

• A description of the problem

• Clear photographs showing the damage or defect

• Additional information that may be necessary to verify the issue

After reviewing the information, we will determine the appropriate resolution in accordance with this policy.

Eligible damaged or defective items may be returned without the customer being responsible for the return cost.

Items Received in Error

If you receive an item that does not match what you ordered, please contact our customer support team promptly.

Please provide your order number and relevant details so that we can review the issue and determine the appropriate resolution.

How to Request a Return

To request a return, contact us at:

Email: [email protected]

When contacting us, please include:

• Your full name

• Order number

• Email address used for the order

• Reason for the return

• Photos or other supporting information when applicable

Our support team is available 24/7 to assist with return inquiries.

Please do not send an item back before receiving return instructions from our customer support team.

Return Shipping Costs

For eligible returns under this policy, you will not be charged a return cost.

If the return involves a damaged or defective item, we will review the circumstances and provide the applicable return instructions.

Unauthorized or improperly shipped returns may not be accepted.

Refund Method

Once an eligible return has been received and reviewed, an approved refund will be issued to the original payment method used to place the order.

We do not normally issue refunds through a different payment method.

Refund Processing Time

Approved refunds are processed within 15–20 days.

After we process the refund, the time required for the funds to appear in your account may also depend on your bank, card issuer, or payment provider.

If you have not received your refund after the applicable processing period, please contact us so we can assist you.

Exchanges

We currently do not offer exchanges.

If you need a different item, size, or style, you may return an eligible item according to this policy and place a new order separately.

Non-Returnable Items

In addition to sale items, certain products may be non-returnable where their nature, condition, or applicable restrictions make a return unsuitable.

Any specific non-returnable status communicated on the product page or at checkout will apply to that purchase.

Return Address

Approved returns should be sent only according to the return instructions provided by our customer support team.

Return Location:
Los Angeles, California, United States

Please do not send a return to an address different from the one provided by our support team.

Order Information

When requesting a return or refund, providing accurate order information helps us process your request efficiently.

If possible, include your order number and the email address used during checkout in all return-related communications.

Refund Exceptions

A refund may not be approved where an item:

• Is outside the 7-day return period

• Is a sale item

• Shows signs of use or damage caused after delivery

• Does not meet the applicable return conditions

• Is returned without following the required return instructions

Each return request will be reviewed according to the circumstances and this policy.

Contact Us

If you have questions about a return or refund, our customer support team is available 24/7.

Email: [email protected]

Location:
Los Angeles, California, United States

We are happy to assist you with eligible return and refund requests.