Shipping Policy

Last Updated: August 31, 2026

At Halloween Costumes, we understand that receiving your order on time is important, especially when you are preparing for a Halloween party, event, or celebration. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from halloweencostumes.com.co

Please review the information below before placing your order.

Order Processing

After you successfully place an order, we begin preparing your items for shipment.

Please make sure that the shipping information provided during checkout is complete and accurate. Incorrect or incomplete address information may cause delays or delivery issues.

Once your order has been prepared and shipped, you may receive shipping or tracking information when tracking is available.

Delivery Time

Our standard delivery timeframe is:

12–15 working days

The delivery timeframe refers to the estimated time required for your order to reach you after it has been processed and shipped.

Delivery times are estimates and may vary depending on the destination, carrier operations, customs procedures, weather conditions, and other circumstances outside our reasonable control.

We recommend placing your order sufficiently in advance if you need your costume for a specific Halloween event or celebration.

Shipping Destinations

We process orders for delivery to the shipping address provided during checkout.

Shipping availability may depend on the destination and the shipping options available at the time of purchase.

If a particular destination is unavailable, this may be indicated during checkout or communicated by our customer support team.

Shipping Charges

Any applicable shipping charges will be displayed during the checkout process before you complete your purchase.

Customers should review the final order total, including any applicable shipping costs, before submitting payment.

Tracking Information

When tracking information is available for your shipment, it may be provided through your order or shipping confirmation.

Tracking updates are provided by the applicable carrier and may take some time to appear after an order has been shipped.

If tracking information does not immediately show movement, please allow reasonable time for the carrier’s system to update.

Delays

Although we aim to deliver orders within the estimated 12–15 working day timeframe, delays can occasionally occur.

Possible causes of delays include:

• Carrier or transportation delays
• Severe weather
• Customs processing
• Public holidays
• Incorrect or incomplete shipping information
• Unexpected logistical disruptions
• Other circumstances beyond our reasonable control

When a delay occurs, we appreciate your patience while the carrier completes delivery.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

If an order cannot be delivered because the customer provided an incorrect or incomplete address, additional delivery arrangements or costs may apply depending on the circumstances.

Please contact us as soon as possible if you notice an error in your shipping information after placing an order. We will make reasonable efforts to assist, although changes may not always be possible once an order has entered the shipping process.

Lost or Missing Packages

If your tracking information indicates that a package has been delivered but you cannot locate it, please check with household members, neighbors, or the delivery location first.

If the package is still missing, contact our customer support team with your order details so we can assist with the next steps.

For packages delayed or lost while in transit, we may need to work with the applicable shipping carrier to investigate the shipment.

Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible.

We may request photographs of the package and the items received so that we can review the situation and determine the appropriate resolution.

For damaged or defective products, please also review our Refund & Return Policy.

Customs, Duties, and Taxes

For orders that may be subject to customs procedures, duties, taxes, or other charges imposed by the destination country, the customer may be responsible for applicable amounts unless otherwise stated at checkout.

Customs processing can also affect delivery times and is outside our direct control.

Customers are responsible for complying with applicable import requirements in their destination country.

Delivery Address

Orders are shipped to the address provided by the customer during checkout.

We recommend carefully reviewing your address before completing your purchase, including your apartment, unit, postal code, city, and country information where applicable.

Contact Us

If you have questions about your shipment, delivery timeframe, or order status, our customer support team is available 24/7.

Email: [email protected]

Location:
Los Angeles, California, United States

When contacting us about an order, please include your order number and the email address used at checkout so we can assist you more efficiently.

Policy Updates

We may update this Shipping Policy from time to time to reflect changes in our shipping procedures, services, or applicable requirements.

Any updates will be posted on this page along with the revised Last Updated date.

We encourage customers to review this policy before placing an order.